General Terms of Service
Last Updated: [Insert Date]
Introduction
Ninehost.net, operated by Flash Tune Trading Limited ninehost.net , is an internet information provider offering storage and transfer services through its web servers. By utilizing our services, you acknowledge that the internet is not owned or controlled by any single entity, and we cannot guarantee uninterrupted access to our servers.
Service Availability
Ninehost.net is committed to making every good faith effort to ensure widespread server availability with minimal service interruption. However, due to the nature of the internet, we cannot guarantee continuous access for every user at all times.
Financial Arrangements
- Contract Duration: Customers agree to a minimum thirty (30) day contract, the exact duration of which is determined at the time of signup.
- Billing and Charges: All charges and fees associated with an account are the sole responsibility of the customer.
- Cancellation and Refunds: Customers may cancel shared web hosting services within thirty (30) days of signup for any reason (except for Terms of Service or Spam Policy violations) and receive a prompt refund. Refund policies are outlined on our website.
Billing and Payments
- Automatic Renewal: Contracts automatically renew for the original duration until canceled in writing or via the web panel. Customers can pre-authorize recurring transfers from a linked credit card account.
- Refunds: Refunds are applicable only to credit card payments for shared web hosting within the first 30 days. Other forms of payment are non-refundable.
Service Level Agreements (SLAs)
- Uptime Guarantee: Ninehost.net guarantees 99.9% uptime for the GoFaster2 service. If this level is not met, customers may be eligible for service credits based on the Unavailability as defined in our SLA.
- Service Credits: Credits will be calculated as a percentage of the bill for the billing cycle in which Unavailability occurred. Claims must be submitted within 14 days of Unavailability.
Taxes
Ninehost.net is not liable for any taxes associated with customer purchases. Customers are responsible for all taxes related to the products sold.
Use of Services
Customers using Ninehost.net’s services must have the necessary knowledge in internet languages, protocols, and software. Ninehost.net is not obligated to provide knowledge or support beyond defined service offerings.
Limited Liability
- Disclaimer: Ninehost.net makes no warranties or representations regarding the service provided.
- Damages Limitation: Ninehost.net is not liable for direct, indirect, or consequential damages resulting from service use. Damages are limited to the pro-rata monthly charge during system unavailability.
Not Allowed
- SPAM – Any site operator who uses/stores any kind of spamming software will have their accounts terminated without warning.
- Mailing lists – Mailing lists such as Mailman, Majordomo, and PHPlist are not allowed.
- MLM (Multi-Level Marketing) – Any content related to “Make Money Fast”, “Fast Cash”, or pyramid schemes will result in account termination.
- HYIP (High Yield Investment Programs) – Websites related to HYIP are prohibited.
- Illegal Material/Actions – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of Federal, State, or Local regulations.
- Adult Material – Includes pornography, erotic images, or obscene content.
- IRC Bots & Shell Scripts – Bots such as Eggdrop, IRCD, and PSY BNC are prohibited.
- Warez & Hacking Tools – Includes pirated software, ROMs, hacking tools, and password crackers.
- BitTorrent & Proxy Services – These are not allowed on our web servers.
- Phishing & Illegal Data Collection – Any form of phishing or illegal data collection is strictly prohibited.
- Excessive Downloads – Storing an excessive amount of downloadable content is not allowed.
Refund Policy
We will refund payments for web-hosting packages up to 72 hours after initial payment has been made if you are not satisfied with our service and have not violated any of the Terms of Service stated above. Setup fees and domain registrations are non-refundable.
For any questions or concerns, please contact us at:
- Email: [email protected]
- Support: [email protected]
- Abuse Reports: [email protected]
- Address: Unit 1507A, 15/F., Eastcore 398, Kwun Tong 999077, Kowloon, Hong Kong
